This Privacy Policy explains how Vennila Pattu Center (“we”, “us”, “our”), located in Salem, Tamil Nadu, India, collects, uses, stores and protects the personal information of visitors and customers (“you”) who use this website or contact us through it.
By using this website or submitting an enquiry, you agree to the practices described in this policy. If you do not agree, please do not submit your details through this website.
1. Who we are
Vennila Pattu Center is a business based in Salem, Tamil Nadu, India, that purchases old and used pattu (silk) sarees from individuals. We are the data controller responsible for the personal information collected through this website.
2. Information we collect
We only collect information that you choose to give us, plus limited technical data:
| Type of information | Details and how it is collected |
|---|---|
| Contact details | Name, mobile number, area or town, and any message you type — collected when you submit the enquiry form, use the website chat assistant, message us on WhatsApp, or call us. |
| Enquiry details | Number of sarees, type of saree, condition and preferred pickup time — collected through the enquiry form or chat assistant. |
| Transaction records | Details of sarees purchased and the amount paid, retained for our business records where a purchase takes place. |
| Technical data | IP address, browser type, device type, pages viewed and referring source — collected automatically by our website host and by analytics or advertising tools such as Google Analytics and Google Ads, where enabled. |
3. How we use your information
- To respond to your enquiry and give you a valuation for your sarees.
- To arrange and confirm a doorstep visit or collection.
- To complete a purchase and arrange payment where you accept our offer.
- To keep records of purchases as required for our business and any applicable tax or legal obligations.
- To improve our website, our service and the accuracy of our advertising.
- To contact you about your enquiry by phone, WhatsApp, SMS or email.
We do not send marketing messages to people who have not enquired with us, and we do not use your details for unrelated promotions.
4. Legal basis and consent
We process your information on the basis of the consent you give when you tick the consent box on our enquiry form, start a conversation with our chat assistant, or contact us directly, and on the basis of our legitimate interest in operating and improving our business. You may withdraw consent at any time (see section 8).
5. Sharing your information
We do not sell, rent or trade your personal information. We share it only in these limited situations:
- Our own staff and collection team, so they can contact you and arrange the visit.
- Service providers that operate parts of our service — for example our website host, WhatsApp (Meta Platforms) when you message us there, and Google for analytics and advertising measurement. These providers process data under their own privacy terms.
- Legal and regulatory authorities, where we are required to disclose information by law, court order, or to protect our legal rights.
6. WhatsApp enquiries
Our enquiry form and chat assistant work by opening WhatsApp with your details pre-filled. Nothing is transmitted to us until you press Send inside WhatsApp. Once sent, the message is delivered through WhatsApp and is subject to WhatsApp’s own Privacy Policy in addition to this one.
7. Cookies, analytics and advertising
This website itself does not set advertising cookies. However, embedded third-party content (such as the Google Maps frame and Google Fonts) and any analytics or advertising tags we add — for example Google Analytics or the Google Ads conversion tag — may set cookies or similar technologies on your device.
These are used to understand how visitors find and use our site, and to measure the performance of our advertising. They are not used to identify you personally by name.
You can control or delete cookies through your browser settings. You can also opt out of personalised Google advertising through Google Ads Settings, and read how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites.
8. Your rights
You may, at any time, ask us to:
- Tell you what personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your information, where we are not required to keep it for legal or accounting reasons.
- Stop contacting you and withdraw your consent.
To make any of these requests, call or WhatsApp us on +91 98421 18927 or email policyfixexperts@gmail.com. We will respond within 30 days.
9. Data retention
Enquiry details from people who do not go on to sell to us are kept for up to 12 months and are then deleted. Records of completed purchases are kept for as long as required for our business and legal record-keeping obligations.
10. Data security
We take reasonable steps to protect the information you give us, including limiting access to staff who need it and using a secure (HTTPS) connection on this website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
12. Third-party links
This website may link to external sites such as WhatsApp or Google Maps. We are not responsible for the content or privacy practices of those sites and encourage you to read their policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “last updated” date. Please review it periodically.
14. Governing law
This policy is governed by the laws of India, including the Information Technology Act, 2000 and rules made under it. Any dispute is subject to the exclusive jurisdiction of the courts of Salem, Tamil Nadu.
Contact us about this policy
Vennila Pattu Center
[Add full street address here], Salem – 636001, Tamil Nadu, India
Phone / WhatsApp: +91 98421 18927
Email: policyfixexperts@gmail.com
Hours: Monday – Sunday, 9:00 AM – 8:00 PM IST